Terms of Service
Last Updated: 4 October 2025
These Terms of Service (“Terms”) govern your access to and use of the Veggeo® mobile applications, the website veggeo.com, and any related services (collectively, the “Service”). The Service is operated by Vizorent Ltd, a company registered in England & Wales (“Veggeo”, “we”, “us”, “our”). By downloading, installing, or using any part of the Service, you agree to these Terms and to our Privacy Policy.
Definitions
- "Website" means veggeo.com and any subdomains;
- "App" means the Veggeo® mobile application(s);
- "Group Companies" means any entity that controls, is controlled by, or is under common control with Vizorent Ltd.
- “User Content” means content you upload, post, submit, or otherwise make available via the Service.
1. Acceptance of Terms
If you do not agree to these Terms, do not access or use the Service. Your use of the App may also be governed by your app store provider’s terms, which may apply in addition to these Terms.
iOS (Apple) Notice. For iOS users: (a) this EULA is between you and Vizorent Ltd only; (b) Apple is not responsible for the App or its content; (c) we, not Apple, are responsible for maintenance and support; (d) to the maximum extent permitted by law, Apple has no warranty obligation; (e) we, not Apple, are responsible for product claims, legal compliance, and IP claims; and (f) Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce it against you.
2. The Service
Veggeo provides personalised recommendations for dining, wellness, and lifestyle venues based on your preferences and location data. The Service is provided for informational and educational purposes only and does not constitute medical, nutritional, or dietary advice. Always consult a qualified professional before making changes to your diet, exercise, or wellness routine.
Safety: Do not use the Service while driving or while performing any activity requiring your full attention, or where doing so would be unlawful or unsafe.
3. Eligibility and Age
- You must be at least 13 years old to use or register for the Service.
- Persons aged 13–17 (“Minors”) may use the Service; where required by local law (e.g., in certain countries), use requires verifiable parental or legal-guardian consent. We may apply proportionate age-assurance measures and age-appropriate feature limitations to help keep younger users safe.
- If we become aware a user is under 13, we will suspend or terminate the account and/or refuse registration.
- We may take proportionate steps to verify age and/or consent.
4. Your Account & User Conduct
Account Security. Keep your login credentials confidential and notify us promptly of any suspected compromise. You are responsible for activity under your account unless caused by our breach.
Prohibited Uses. You must not: (a) use the Service unlawfully; (b) harass, bully, or post defamatory, obscene, hateful, or illegal content; (c) upload malware or attempt to gain unauthorised access; (d) scrape, crawl, harvest data, or perform automated queries except as permitted by us; (e) reverse-engineer, decompile, or attempt to access source code (except to the extent such restrictions are prohibited by law); (f) remove or alter proprietary notices; (g) benchmark the Service or build a competing service using our data; (h) circumvent or attempt to circumvent safety or access controls; (i) use the Service in violation of export control or sanctions laws.
5. User Content; Notice & Takedown
- You retain ownership of your User Content. You grant Veggeo a worldwide, royalty-free, sublicensable, non-exclusive licence to host, use, reproduce, modify, distribute, publicly display, and promote your User Content solely to operate, improve, and promote the Service. This licence continues for a reasonable period for backup/archival copies after you remove content. To the extent permitted by law, you waive any moral rights you may have in User Content for the limited purposes set out above.
- You represent you have all rights necessary for your User Content and that it does not infringe third-party rights or laws.
- Indemnity: You agree to indemnify us for reasonable losses and costs arising from third-party claims that your User Content is unlawful or infringes IP, or from your material breach of these Terms; this indemnity does not apply to the extent a claim arises from our own negligence, breach of these Terms, or failure to act reasonably.
- Notice & Takedown: If you believe content is unlawful or infringes your rights, email [email protected] with: (i) your contact details; (ii) the content URL/ID; (iii) a description of the rights allegedly infringed/unlawful nature; and (iv) a good-faith statement of accuracy. We may remove or restrict content and terminate repeat infringers.
6. Intellectual Property
- Ownership. All content, features, and software forming part of the Service are owned by Vizorent Ltd or its licensors and protected by law. Veggeo® is a UK-registered trade mark of Vizorent Ltd (UK TM No. UK00004160275).
- Licence to You. We grant you a limited, revocable, non-transferable, non-exclusive licence to access and use the Service for personal, non-commercial purposes.
- Restrictions. Except as permitted by law, you must not reproduce, distribute, publicly display, or create derivative works from the Service; frame, scrape, or data-mine; or remove proprietary notices.
- Third-party Marks. Third-party names or logos remain the property of their owners; no endorsement is implied.
- Feedback. Ideas or suggestions you provide are non-confidential and you grant us a perpetual, irrevocable licence to use them without compensation.
7. Third-Party Services (Links & Integrations)
The Service may integrate or rely on third-party services and data sources (for example, maps, app stores, analytics, venue data, or environmental feeds). Those third parties are subject to their own terms and privacy policies and, to the extent permitted by law, we are not responsible for their content or actions. While we select reputable providers, we do not guarantee the accuracy, completeness, or availability of third-party information displayed in the Service. Where you connect your account to a third-party service, you authorise us to exchange information as described in our Privacy Policy. This does not limit our responsibility for the Service itself or any liability that cannot be excluded by law, nor does it affect your statutory rights.
8. Availability; Changes; Open-Source
We aim to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may suspend, withdraw, or modify all or part of the Service (e.g., for maintenance, security, or operational reasons).
For material changes that negatively impact you, we will provide reasonable advance notice (e.g., 30 days by email or in-app notice) before they take effect. If you do not agree, you may stop using the Service.
The App may include open-source software components subject to their own licences. Where those licences conflict with these Terms, the open-source licences prevail for the relevant components. OSS notices may be provided within the App or Website.
9. Warranties & Liability
No Warranties. Except as required by law, the Service is provided “as is” and “as available”, without warranties (express, implied, or statutory), including of accuracy, merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) breach of your statutory rights under the Consumer Rights Act 2015 (including our duty not to damage your device or digital content through lack of reasonable care and skill); or (iv) any other liability that the law does not allow us to exclude.
Subject to the above, we and our Group Companies will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising out of or related to your use of the Service.
Liability Cap. For all other losses not excluded above, our aggregate liability to you for the Service shall not exceed the greater of £100 or the amount (if any) you paid to us for the Service in the 12 months before the event giving rise to liability. If you are a consumer, your statutory rights are not affected.
These limitations apply to Vizorent Ltd and to our directors, officers, employees, and agents.
10. Moderation, User Reporting & Enforcement
We may monitor activity on the Service and take appropriate action (including removing content, restricting access, or terminating accounts) where we reasonably believe there is a breach of these Terms or applicable law. We will act proportionately and, where feasible, provide reasons.
Users can report specific content or users in the App (and, if offered, on the Website) and may block users. We review reports within 24–48 hours and take proportionate action, including removing or restricting content. You may appeal moderation decisions via any in-app form (where available) or by contacting us at [email protected].
11. Account Suspension & Termination
We may suspend or terminate your access to the Service at any time where reasonably necessary (e.g., for security, legal, or policy reasons, or material breach of these Terms). Where reasonable, we will give notice. You may stop using the Service at any time. We may retain certain data as set out in our Privacy Policy; you may have rights to access or export your data—see our Privacy Policy.
12. Force Majeure
We are not responsible for any delay or failure to perform due to causes outside our reasonable control, including severe weather, natural disasters, power or internet outages, strikes, supply shortages, or governmental action.
13. Governing Law & Jurisdiction (Consumer Protection Preserved)
These Terms are governed by the laws of England & Wales. The courts of England & Wales have non-exclusive jurisdiction. If you are a consumer resident in the UK or EEA, you also benefit from any mandatory consumer protections of your place of residence and may bring proceedings in your local courts.
14. Complaints; Contact; ADR
We aim to resolve complaints quickly. Contact: [email protected]. We will acknowledge and respond within a reasonable time. We are not obliged to use alternative dispute resolution (ADR), but may agree to do so in appropriate cases. We will act promptly and proportionately in line with applicable law.
15. Entire Agreement; No Waiver; Severability
These Terms constitute the entire agreement between you and us regarding the Service and supersede prior understandings relating to the Service. A failure to exercise or enforce a right is not a waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable and the remainder will continue in full force. Survival. The following provisions survive termination: Sections 2, 4–6, 8–13, 15, and 16.
16. Assignment
We may transfer our rights and obligations under these Terms to a Group Company or lawful successor (for example, as part of a merger, acquisition, or asset sale). This will not affect your rights under these Terms. You may not transfer your rights or obligations without our consent, except that you may always transfer your statutory rights.
17. Company Details
Vizorent Ltd (operator of Veggeo)
Company No. 16245898
86–90 Paul Street, London, EC2A 4NE, United Kingdom
Email: [email protected]
ICO Registration No. ZB898140
Veggeo® is a registered trademark of Vizorent Ltd.